Please send us a direct message to "Xfinity Support" with your full name and address. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Please send us a PM with your first and last name, as well as house numbers to your service address. It's in front of my yard, and it goes across the street. However, its critical not to cut into a power line, as you know. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Like. Select Restart Modem to begin troubleshooting. God forbid this huge company actually provide a phone number where you could talk to someone. Comcast Xfinity problems in the last 24 hours. How to Reach a Real Person at Comcast/Xfinity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Asking on behalf of my place of business. Call us at 800-477-5050. Report downed power lines at 713-207-2222. Include the words "Firewall Investigation" in the subject line. There may be a 60 day notice cancellation fee for your service. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. How do I get Comcast to come deal with this? Press question mark to learn the rest of the keyboard shortcuts. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Don't worry, we'll never do that as it might cut into our profits for the quarter. Occasionally there is a mix up and Comcast forgets to bury the drop. Find an Xfinity Location Check the status and hours of locations near you. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Hello @ryanray.rr81 and thank you! First Call 9-1-1. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. See how you can save when you add Comcast Business Mobile or add a new line. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I don't have AT&T, or a landline. Should you experience further issues, please create a new post. Connectivity and managing Your Comcast Business network. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Who do you call for a downed cable line? The action you just performed triggered the security solution. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Hello there! For immediate assistance, check out the Xfinity Assistant. Thanks! Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Comcast does not do tree trimming. Please contact the moderators of this subreddit if you have any questions or concerns. If you receive overhead electric service, your electric system con- sists of the following: 1. Click Continue. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Who is responsible for cable line from pole to house? By selecting Accept all, you consent to our use of Cookies. In the aftermath of a major storm, be aware of hazards presented by downed power lines. This website wants shut Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. It's not the power line and I don't think it's the regular cable either because there's no service outage. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. In order to get started can you please send me a Modmail message with your full name and service address? Search accounts based on account number, or chat online. You can email the site owner to let them know you were blocked. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. It may be used in setting the FCC's priorities for regulating companies like Comcast. Hope this helps you out. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. The tree and the cable are both on the grass verge next to my property. Select Start Troubleshooting to begin your modem restart. Asking on behalf of my place of business. If youve got a free afternoon, you can run the cable yourself and save some money. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. to Call your mayor's office. Thank you so much for contacting our Xfinity Support Team over Reddit. Archived post. Create an account to follow your favorite communities and start taking part in conversations. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Press question mark to learn the rest of the keyboard shortcuts. Welcome to the Xfinity community! An official employee, such as myself or whoever is first available, will respond. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. 7 years ago. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! STAY AWAY from downed power lines. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Reddit and its partners use cookies and similar technologies to provide you with a better experience. This post was marked as solved. Say "No account." For more information, please see our My electric company has been out already and have told me that it is Comcast's issue. For immediate assistance, check out the Xfinity Assistant. Choose the option that best describes your situation. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Ask for the Comcast liason. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Get in touch with Comcast Business. X | `>`. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Youve reached the best place and perfect person to help with virtually all of your account needs! I hate to hear this has been your experience and would love to investigate this for you! Store Locator Status Center Check for outages and troubleshoot your services. Verizon Business customers. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I am a bot, and this action was performed automatically. https://corporate.comcast.com/stories/meet-our-digital-care-team. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Talk to Us. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stay at least 10 feet away from the wire and secure the area to keep others away, too. I do apologize once again for the delay on our end and sincerely appreciate all your patience! I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. We've had a downed wire touching our building for about two months at this point. Usually 911 dispatch has unlisted numbers for utilities. Then it thanks me for signing in. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. If you absolutely need to have it removed, consult with an electrician before doing so. Should you experience further issues, please create a new post. I can't get into my property because the line is blocking the drive way. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? The tubing will start to shrink almost right away. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Click the Check for Issues button. I have a downed wire in the middle of the street. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I hope youre having a great week so far! Call us anytime at. Voting closed 14. How much notice do you need to give Comcast to cancel? @XfinityThomasChow long does it take for someone to reply? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Question: Does Comcast Hve To Repair A Cut Cable Line. I am a bot, and this action was performed automatically. If you smell natural gas or see downed power lines please do NOT use this page. Stay at least 35ft away from any downed wires during cleanup and other activities. Performance & security by Cloudflare. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Can you please send us a Modmail message with your first and last name and full address? I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Scroll down and select Manage Internet. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. How does cable internet get to your house? Can you direct message your name and address? Call 800.288.2020 and select Repair. How to report a down or damaged CenturyLink line. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then, call PG&E at 1-800-743-5000. Report or View Outages; Other Contacts; General, Business, Landlord, . The wires at my rental property are on the ground. Contact Comcast and let them know of the down landline problem. up. Emails sent with an attachment cannot be processed. Our team can assist with getting those downed wires raised. Type your message in the text area near the bottom of the window. Let us know if you find downed or uncovered wires or cables in your area.
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