When people connect, there's no limit to the good they can do. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Mobile costs may vary. The BT phone number and IVR options are available in the table below. New BTnet EAD customers only. Looking for help placing an order? Maybe there's a problem with your order. Online, report a fault with your broadband, phone, or BT email. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Search The Phone Book from BT to find contact details of businesses across the UK. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Get TalkTalk today for fast and cheap fibre broadband. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Search The Phone Book from BT to find contact details of businesses across the UK. That means you get fast, reliable speeds. later the dashboard view will be restored. Using Wi-Fi that doesnt drop. WhatsApp us, The quickest and easiest way to contact us. BT broadband complaints. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Data privacy and security practices may vary based on your use, region, and age. Or ring us on : 0800 672 331 Register a complaint Contact View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. There are no limits to what people can do when they connect. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Otherwise, please make sure you've got a business reference and try again. You can do lots of things without picking up the phone. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Starts with two letters followed by six or seven alphanumeric. BT Business broadband, phone line, email or Cloud Voice services not working properly? Every single time. When you have team members working from different locations, a connection you can rely on is more important than ever. As your business grows, the demands on your internet connection grow too. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Lessons BT Business Teach Us Get help for all your BT Business products and services. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Discover solutions that are built for your business, whatever you do. Make sure you're always connected with mobile, broadband, phone systems and more. Fibre business broadband only 25.95/month. 08:00 - 18:00. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. How does BTnet work with cloud applications? Monday - Saturday08:00 - 18:00Free from UK landlines. Faults and Orders dashboard. Its quick, easy and available 24/7. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. This is just a tiny fraction of the information contained on BT Business' contact page! This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Raise a general billing enquiry. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Create an account Are you an EE Mobile customer? Maybe there's a problem with your order. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. We offer reliable connectivity, but sometimes faults do occur. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Suitable for smaller businesses who need more than what broadband can offer. That looks like a residential order number rather than a Search The Phone Book from BT to find contact details of businesses across the UK. Make sure youre always connected with mobile, broadband, phone systems and more. That means you get fast, reliable speeds. Best if you're on your mobile. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Contact sales. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Rest assured that your call is really important . Search The Phone Book from BT to find contact details of businesses across the UK. Discover SME solutions Our purpose is as simple as it is ambitious: we connect for good. Terms and Conditions apply. Compare leased line pricing and find the best fit for your business. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Discover solutions that are built for your business, whatever you do. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. business When you have a broadband connection, you share your bandwidth with others. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Fix Problems and faults Contact Chat, phone, or email Contact us about. Mobile costs may vary. order and you'll shortly receive an email with an order number you can use to How to Buy an Online Listing . Dont miss our hassle-free ways to help yourself. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. the new account(s) in My Permissions.Go to My permissions. These cookies allowed us to study how users navigate on the website. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Download it now to be totally on top of things: View, pay, and download your bills. By continuing to browse, you accept the use of cookies. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. And if you do experience service stops, well provide money-back credit. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If it's for your home account visit BT for the home. We can only deal with BT Business accounts. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Read more about our network latency here. By phone 0800 800154. 0330-123-4567 from a mobile If you have a complaint about BT, there are several ways in which you can make a BT complaint. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Heres how well help put things right. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you need help quickly, use the other contact options. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Safety starts with understanding how developers collect and share your data. Get a 200Mbps leased line for 299/month (ex VAT). It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Don't worry, if you don't have the details of these accounts you can still track Related Types of Business | Related Locations. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Sharing files. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Set up and alter your Direct Debits. Our activities added 24bn to the UK economy. Complete account control at your fingertips. The BT Broadband forum is filled with useful information and questions asked by other customers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We only collect anonymous data. Fix Problems and faults Contact Chat, phone, or email Contact us about. Phone line not working properly? Try contacting support if you still can't track your order. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Help and support; Contact BT; Back. You need your billing account number. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Popular shortcuts Order number Track a fault Report a fault Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Mobile costs may vary. That means there are no busy periods or dips in data service to worry about. BT business solutions Work faster, smarter, safer, and stay connected with your world. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Report a fault online to put things right. If an engineer needs to fix the fault, you can choose the best time for them to visit. If you want to track a home order, click the button below. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Business growth needs a rock-solid infrastructure. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Website. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Price quoted only available on a 5-year term contract and applies to new circuits only. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Our great-value business broadband offers fast speeds and a reliable connection. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Search The Phone Book from BT to find contact details of businesses across the UK. We're here to keep your teams connected as the trusted partner of businesses around the globe. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Weve got your order request and will be in touch soon to complete your order. Click on the button below to track the parent order. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. T&Cs apply. Get answers to all your questions here. T&Cs apply. Download our Service Level Agreement to find out more. Got up to 250 employees? Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. I understand that any big company has large numbers of employees. Download it now and use your device to be totally on top of things: View, pay, and download your bills. You need your order reference number. The developer provided this information and may update it over time. Contact BT for help and support with your BT broadband, TV, home phone or mobile. So you get the same service, and it could save you time too. Available 24/7. Sometimes we can identify and fix a fault at the same time. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Change your UK billing address. If you have an issue you can find out if is just you, or impacting others in your area. It was ten times as fast for half the price. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Try contacting support if you still can't Contact BT Business. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. We know that the internet is key to your business, and downtime means lost revenue. Mobile costs may vary. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * The Phone/Broadband/Fault Reference Number you have entered is invalid, please try You'll get a PDF file to keep and print out. Small and medium businesses Got up to 250 employees? We aim to fix any faults within five hours day, night, or weekends. Log in to report a fault and youll go straight to the correct place to fix problems. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Sounds good doesnt it? Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. In the latest release we've fixed some bugs to improve your experience using the BT Business app. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Another great way to contact BT without calling is to use the BT live chat service. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. Monday - Friday. However, a well-designed system should route a customer to the right person. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Get in touch with our BTnet team to get your quote and get started with your dedicated private line. The quickest and easiest way to contact us. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Running cloud-based applications. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. If you need help quickly, use the other contact options. If you're on your computer, you can download WhatsApp for Desktop. Tavis House London WC1H 9NA | 020 7820 6770 . Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Search The Phone Book from BT to find contact details of businesses across the UK. Weve updated our BT Business privacy policy. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Unfortunately, BT's phone system is not well designed. Whatever industry youre in, weve got tailored solutions to help your people work smarter. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Weve even listed the BT opening hours so you dont make a phone call for nothing. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Achieve a smarter digital future with our technology and business solutions for public sector providers. More information and review your options. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. That's why we've been named as a leading service provider by Gartner. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Broadband & internet BTnet track your order here. 0 to 5 employees,250+ employees,6 to 249 employees. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Well need your site address and postcode, and an overview of what youll be using your connection for. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more.
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