You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Emergency out-of-hours repairs. Coventry Our approach. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The kind of improvements you can make to your council property depends on the type of tenancy you have. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Repairs. It affects one person or a group of people and requires a response. You have accepted additional cookies. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Council tenant rights and responsibilities; Small repairs and odd jobs Domestic help Meals delivery All services . List First. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. These cookies do not store any personal information. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. London 02 victoria warehouse manchester. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. These cookies will be stored in your browser only with your consent. The latest news in your inbox every week. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. They don't deal with repairs or anti-social behaviour issues. The following should be maintained and repaired if necessary by the council, otherwise, they could be liable to pay you council house disrepair compensation for any damage caused: Regardless of whether the council use independent contractors to carry out maintenance and repairs, or whether they use their own contractors, they have a duty to ensure that they carry out any works necessary to maintain safe living properties for their tenants. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Fire safety All properties should have fire alarms fitted and serviced regularly. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. We use some essential cookies to make this website work. Hotjar sets this cookie to identify a new users first session. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Your council must find you somewhere to live while work is carried out and pay for the cost of this. In December 2022 the paid and 65 were out of borough. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. Report a repair online for your home. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Home. We may need to return to complete the full repair. LinkedIn sets the lidc cookie to facilitate data center selection. Council tenants. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Tenant and Leaseholders Housing Repairs Review questionnaire. You can request a repair to your council property to fix an urgent problem. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Discretionary Loans Information (PDF, 86.6 KB). David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. 182-184 High Street Before you contact them, they will expect you to have given us a chance to deal with your complaint. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Hotjar sets this cookie to identify a new users first session. Fire safety information for your council house or flat. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. If this has not been done, email chcompliance@enfield.gov.uk. As per your tenancy agreement, you must allow us into the property to service appliances. All rights reserved. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. Visit us. *Contract type: * See about the role. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. This website uses cookies to improve your experience while you navigate through the website. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Contact a solicitor experienced in council housing disrepair claims to find out more. The pattern element in the name contains the unique identity number of the account or website it relates to. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Please provide as much information as possible about your complaint. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The money owed will be recovered whenever the property is sold in the future. Crawley Borough Council. Internal deterioration such as damage to carpet, walls etc. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough . highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Report a repair online Appointments may be carried out by our own employees or by contractors. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. East Ham To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. The number of organisations that expressed interest in the tender. Necessary cookies are absolutely essential for the website to function properly. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. It is usually found in your kitchen below the sink but not always. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. E14 9GE Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Analytical cookies are used to understand how visitors interact with the website. Crawley Borough Council has considered your request and decided not to provide you with this information. Crawley Homes has implemented a new housing IT system. Our team works to improve housing conditions for tenants renting privately in the borough. Write by: . Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. This means that your home will be clean and in a state of good repair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. You can also claim compensation for the damage that has been caused during repair work. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Buying a council property. List. Services available to private rental tenants in Crawley, including grants and loans. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Thank you for your patience. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. These services include waste management,. This decision was taken with regard to the following section of the Freedom of Information Act 2000. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. E6 2JA. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Call us on 0333 050 8887 to start the process or fill in the form. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Previous. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation.
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