Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. My branch shut down down and I never received a membership refund. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. They definitely make it difficult to contact them through their website. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. With an attitude like this it will surely be closing down soon. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. I am very disappointed that you have emailed me as a new member. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Join the 258 people who've already contributed. If you like swimming, prepare to be hugely disappointed! However I have a major issue with the classes that are run as well as the management of the club. How many stars would you give TruGym? Friendly environment for ladies only. For businesses Categories Blog. Our 2022 Transparency . Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. You can never get a response from customer service. I got nothing. They are young, inexperienced and basically don't want to be there. Otherwise I would give it a five star rating. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I was paying double on a different gym and was always having problems but this is miles better. THE WORST customer service i have ever had the misfortune to encounter. Pay a little bit more and go somewhere decent ! The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. My feed back is that if I could train at another gym early in the morning I would. This is when we could get in the pool from February. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. How many stars would you give TruGym? They are now pursuing me for 234 claiming I never cancelled. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. TruGym Stevenage. I signed up back in August, waiting absolutely ages for it to open. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. | Read 41-60 Reviews out of 258 Join the 270 people who've already contributed. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. trugym customer service. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Graham. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Thanks. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. No matter how many times I try to contact them I never get a response. How many stars would you give TruGym? Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Awful showers. Save your money, go elsewhere. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Great gym that everyone feels comfortable and Staff are an asset to the place. The staff and instructors are lovely and always happy to help. Companies can ask for reviews via automatic invitations. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Your experience matters. we were never told about it and there are no signs of cctv anywhere to warn us. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Firstly, thank you for reporting this to us. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. CON's / The gym is a mess! i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Training and fitness levels catered for the individual. How many stars would you give TruGym? I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Worst customer service ever have not had one reply to my messages or calls!! The pool is excellent. We also ensure all reviews are published without moderation. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Most staff are very polite. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Completely recommend this gym for any women that are looking for a great gym for good value for money. trugym customer service. Your experience matters. Trugym luton are refusing to refund me 200 of my hard earned cash! Having booked online, I would have expected an email letting me know. Absolutely shocking customer service. Join the 244 people who've already contributed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. kept it quiet from staff aswell ! Here are 8 tips for writing great reviews. Les Mills instructors are required to complete updated training twice a year to remain accredited. How many stars would you give TruGym? The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . If you like swimming, prepare to be hugely disappointed! this is extremely unprofessional. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. They offer classes which I have found very useful for my weight loss. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The number for the centre was not being answered, neither were emails. Would definitely recommend to a friend especially with the ladies only facility. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. A positive and social environment to train and meet people. Join the 271 people who've already contributed. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Find out how we combat fake reviews. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. DO NOT SIGN UP THERE TERRIBLE! Consistently fail to keep to their own opening and closing times. Waste of money. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I tried to speak to the gym they said there was nothing they could do. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. They now refuse to refund monies taken. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Not helpful at all. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The showers and changing rooms are always clean and warm.
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