The cursor only appears while in the ribbon. And what are the pros and cons vs cloud based. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. Keep pressing and holding for up to 10 seconds (until the device turns off). is a KNOWN ISSUE?Gregg. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. The standard pointer remains visible regardless. Verify that only you and/or others with clearance have permission to remotely access your computers. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. The file transfer function is invoked from within a session. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Ok, so it's a touchpad issue. On your iPad, click " Trust " when " Trust this computer " pops up. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. In your Splashtop Account Settings, you can enable Two . Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? I have a system with me which has dual boot os installed. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Right-click on entry for the mouse you're troubleshooting. Thanks and apology for the issue encountered. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware Close the file manager to return to remote desktop control. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. Gregg, sorry to hear the issues. Copyright 2023 Splashtop Inc. All rights reserved. You can edit the tracking speed, edit cursor size and color, and more. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. This menu is usually the first button on the left. See all Splashtop remote access and remote support solutions. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Splashtop wired xdisplay not working is a very common issue for Android OS users. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. When youre done with the session, just click the End session button at the left of the footer toolbar. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams "Exchange crashes on install" can you use kerio? QED. Thanks. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. Cant you just use VNC or something similar? I realized I messed up when I went to rejoin the domain Based on your instructions I dug out an alternative fine grained solution. I had to remove the machine from the domain Before doing that . Security Choice of whether to request permission from the user when someone tries to connect. mouse click not working on desktop but works on task bar and elsewhere. There are some additional options under the Settings menu. If it continues to crash, try one of the additional fixes below. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. "), and they kept focusing on that point, which is what made me so angry. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Thank you so much for having rescued my life. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . Want to give it a try for yourself? For more information, please see our 3. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Brilliant! Thanks Gregg. Interesting, I havent seen this behavior. Is there a way i can do that please help. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Look for the "+" SOS icon when you start the app and tap it. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. QED. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Choose your primary button from the drop-down. I reinstalled the driver etc. Thanks. You were WRONG. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Go back and read what I posted about the Exchange scenario. However, if you'd like a free alternative, we have mentioned one in the article itself. Splashtop enables remote access to Windows and Mac computers from iOS devices. If I choose Console, the user gets kicked out as expected. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Change), You are commenting using your Facebook account. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. OF COURSE I could use an alternative, but that is not what I asked about. Youll get unlimited remote access to your computers at any time, from anywhere in the world. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. This has been bugging me since recent windows update. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. File transfer is supported in version 2.6. Follow the prompts to update the driver if prompted. Addicted to coffee. Geez, you may as well have recommended trying to open Excel without issue. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. 3. Step 1. This will automatically shut off the device. Before doing anything, make sure the issue isn't a temporary one. THAT is why your response frustrated me.Gregg. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Please do keep me posted if the workaround helps. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Thanks for leaving your comments, youre right it might help others! Thanks for the easy fix. This is the contextual mouse cursor. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. This topic has been locked by an administrator and is no longer open for commenting. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. Clicking the Connect button will open the native Splashtop app on your computer or mobile device with the session code loaded and you can start the session from the app. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). The Splashtop onscreen prompts show the 3 steps. Use the Invite Technicians button to invite additional technicians to your account. it take THREE detailed emails to get to this resolution when as you noted, this In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! That would be the only reason I can think of for someone to say that. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Splashtop Personal app introduction; Hot Topics. All remote desktop connections are secure and encrypted. It allows you to remotely access desktops, laptops, and servers from anywhere over the internet or LAN. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. Thanks! Check through the settings and adjust any you want to change. GUEST or HOST! It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. I decided to let MS install the 22H2 build. Below is the fastest and most efficient way to configure this option. THANK YOU! However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. I see that type of response, but I don't reply to them because they are not in my post thread. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Thanks, Cameron. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. You can remotely control the computer, open files, and more using the iOS touch based interface. and should just immediately switch to the RDP terminal session. All i did was google remote desktop mouse pointer disappears and this article showed up. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. We will need your help to reproduce the issue then collect logs. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Launch the app on your PC and choose " iOS " and then " USB ". GoToMyPC. Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. Chief Technology Officer at OnePlace Solutions. If the above methods dont work, wait for the device battery to drain naturally. and was challenged. Actually it would allow you to work out whether you have an exchange error or a network error. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Think this help any others like me. You can do this by disconnecting the mouse from the USB port and plugging it back in. Step 1: Power off your PC by holding the power button. Reinstall Google Chrome and try again. Is there a solution for the Mac users with the same problem? Sadly, 720px is the highest resolution currently supported by the driver.
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