Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Occasionally a travel service provider may have to make changes to your original booking. Always free! If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. We know, its very confusing! Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. How much can I bring? Advertised prices may be limited to travel within specified dates. Please note that we can *NOT* reinstate your flights for you if you cancel them. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Standards and ratings may vary between countries, as well as between providers. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. www.cdc.gov. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Most airlines have issued one free change and you may be eligible to cancel for future credit. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? For all online air bookings, full payment is required at the time of purchase. Your travel credit and expiration date can be found in My Wallet. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Packages cover a Search for the total number in your party and log in (or Sign up) as yourself. Sometimes airlines provide us with fares they do not want displayed to the general public. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. StudentUniverse empowers young adults to experience the world with discount travel. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. No, please dont! And ICYMI, you dont have to be a student to book on StudentUniverse! Travel insurance is recommended for all bookings. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Transport and accommodation providers have differing cancellation policies and rules. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Bottom Line. Such a change is deemed to be a minor change. Prices are not guaranteed until full payment is made. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). We recommend that you consult with your doctor or specialist clinic before commencing travel. Travel credit is stored on your StudentUniverse account for future use. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Transport and accommodation providers have differing cancellation policies and rules. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. It depends on the airlines waivers and if the travel ban actually applies to you. Travel documents cannot be transferred to another person to use. Please understand we are working as hard as we can to help everyone. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. To use your promo code, enter it in the space provided on our checkout page. We are experiencing unprecedented volumes of calls and messages at this time. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. These are intended to give a guide to the services and facilities you should expect from your accommodation. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). The merchant should process the refund through the same technology used to make the original sale. Transport and accommodation providers have differing cancellation policies and rules. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Become a FREE member to access our exclusive student travel discounts. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. Youll be able to use it on StudentUniverse, for flights operated by that airline. We will advise you of the amount of the deposit and date for final payment at the time of your booking. We thought so! The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). If youd like to check what your airline is offering, you can check out the airline policies directly. Most of these changes will be minor and we will advise you of them at the earliest possible date. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. All rights reserved. Many travel arrangements (e.g. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Most airlines are not offering full refunds at this point, except in very specific circumstances. All accommodation ratings are set by the relevant provider. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). If you don't see a credit there, but think you have one, just give us a call. You must notify your consultant of your payment once it has been made. All airline tickets must be issued in the name of the passport/photo identity holder. Yes, and this depends on the airline's policy. If you want to pay separately, you will need to make multiple purchases. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Have a look and see if there is one that works for you! Airlines can change the price of airfare very frequently based on a multitude of factors. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Take advantage of our promo codes and special offers to save even more. These policies and rules are binding on you, so be sure to review them before purchase. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Student universe uses tripmate for their insurance policies and they're a complete scam. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
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