In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I mailed a limited edition eye shadow palate to Ontario Canada for $90. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Ebay says I have to "take action" by Sept. 11th. In most cases, the refund takes 3 to 5 business days to process. How were you able to call eBay? The online auction site launched in 1995, and scammers have used it ever since. 09-10-2020 But I would think it is more likely a customs thing. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Answer (1 of 4): Hi. I have multiple people selling my exclusive product for less that I sell it for on Ebay. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. At first, it might seem foolish to pass up a generous offer, but often its a trap. Thanks for this suggestion. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I agree with that. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Some of this advice may be second nature to you, or may not apply to all sales. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. on Refund, repair or return. Has she possibly got you mixed up with a different seller ? I'm based in the UK I had two items sell on the same day, both with InPost delivery. Update 2: So my next step was to file claim with UPS. His failure to reply to me or send pictures until after Case was decided on his favor was strange. 26-05-2020 Buyer sent me picture of something different in the box. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Made sure we sent all images to amazon as it was within 30 days of purchase. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Buyer contacts me today. It sucks. I cant believe you won this. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. The buyer has since responded and accepted that it was delivered somewherebut not to him. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I think most first-time eBay buyers create their account the same day they place their first order. You send the item promptly but days later you find that the check bounces, leaving you with nothing. what is beyond infinity most expensive car ticket. Then maybe they won't send it back and you won't have to refund. If the shipped item was sold for under $750, delivery notification is adequate proof. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. NO Cash Refund for wrong purchased items. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Before you start your Missing Mail Search, you will want to double check the status of your package. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 01:30 PM. What to do when wrong item received, seller requesting to send to other buyer. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. You end up owning expensive packaging, without the desired product. Item compatibility is buyer s responsibility. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. The email will state that the payment will be released to you once you have proven that the goods have been sent. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. It seems I have no time to inquire. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. If you play nice, they will just tell you that it's too bad and part of business. Usually it will say the name on the package signs for it even if the signature is someone else. It also looks like the original label is a printed label, cut out and then taped on. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Hey Im kind of new to mercari and Im really nervous. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. You can chat with other sellers about anything to do with running a business on eBay. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I once again immediately had them call me to dispute this. 06:46 AM. A buyer happily purchases your item. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I've taken back an item I never sold lol. So it sucked having a negative mark on my account but it was the only thing I could do. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I never sold a necklace on ebay period, and never saw that one in my life. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. If not, fuck them and continue onto arbitration per their terms and conditions. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Copy and save both forms before submitting them. The law spells out how to challenge billing errors. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. 26-05-2020 I talked to manager and simply were told nothing can be done. 1.6K 17K views 1 year ago Every so often mistakes will happen. 'However once the seller has received the item back, eBay can then step in and review the . Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. These are both things ebay phone reps suggest. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. The item ordered was a coil of hook & loop tape. 26-05-2020 Check out this video to understand how dimensional weight is measured when shipping. Could you explain a bit what steps you take when shipping? And third, we started to build PayPal's business off eBay. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. She may have forgotten she purchased this one as well but from you. If you've changed your mind about the item, check with the seller to see if they'll accept your return. I lost my appeal. Aamzon advised we can do what we want. e-bay couldnt give two hoots for sellers as long as they are making money. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 04:18 PM Dollars. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Parcel comes back, buyer is less than helpful, I refund, get a neg. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Is there any point in doing that? Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Things like this happen. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. eBay somehow refunded the buyer automatically when the return was delivered. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. But just the thought of it would scare a lot of scammers into stopping this shit. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Or you can specify that the addressee must sign for the package or letter. 04:02 PM. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Anytime I can create with the Stardream line, I jump at the . On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Theres no possible way I sent the wrong item so hes trying to scam me. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. ive had power sellers defraud me for a 50 cent lowes coupon. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. From the "Reason for replacement" drop-down menu, select "wrong item was . I can't really remember what specific package I mailed it in. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. You purchased a specific quantity of an item, but received the wrong amount. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. . Learn the fundamental steps for running an eBay business. So, I cancel the order and sent in a statement. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Because the seller sent a lighter instead of a $600 Gucci wallet. Tune into our last eBay for Business podcast episode of 2022! Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. This months episode of the eBay Seller Spotlight podcast is live!
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