To be removed from our postal mailing list, unsubscribe here. (It took me multiple visits to make final decisions on my purchases). We purchased a sectional from the Northpark Arhaus this past summer. Anyone can write a Trustpilot review. Say what? My residence wont be ready for weeks. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. For as costly as the furniture the customer service is really bad. I asked for my money back. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. The deliveries went smoothly and my purchases arrived quickly. Reviews and acts upon all email and company communications; The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. We have made several purchases with them to furnish our new home and they have been fantastic to work with. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. We never felt pressured into buying something we didn't want. I have spoken to numerous managers, concierge managers and etc and so far nothing. I have no issues with the quality of the furniture. I will rather go to Bob's furniture. Here I am 3 months later and issue still not resolved. They are awful at customer service and do not stand behind their product. We have purchased gorgeous coffee table after seeing it on floor. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. "We Are Very Disappointed with Arhaus quality and customer service. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. He has been to our home and helped picked out pieces for the space we have. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. All appeared sturdy and well constructed compared to other places I had visited. I do and I don't like this place. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Stay clear of this company, and this store. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Daniel Mar has a great eye for color and space. The follow up service is just as slow. Tricia one of the design consultants came to my home and helped me plan my buy. I will definitely be going back. I love my new couch and the great customer service that accompanied it. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. My chairs also came in less than 1 week in perfect condition! I would not be purchasing from them again and would not recommend them. We visited the store several times and everyone was great to interact with and extremely helpful! they are the one should respect and feel the same way if you really like you furniture you are selling. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Never recommend to anyone. The arm of one custom chair, the wood is split. Will my merchandise be assembled at the time of delivery? I decided to return the blankets and Arhaus sent me a shipping label. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Customer service's response was that normal wear is not covered. Cannot be returned. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language They have a huge selection of their furniture and are more than willing to help you every step of the way. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The pros: Artistically designed and elegant selection of distinctive lighting pieces. We do not offer pick-ups at our distribution center. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. They are sending someone to repair some of the pieces and are actually replacing some of them. The cons: High prices. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. He went above and beyond to make sure my husband and I were satisfied. Arhaus is a lovely store in Plano/ Frisco Texas area. Andrea and Chris are amazing. I'm thrilled Arhaus has come to San Diego!! Made to your specifications and submitted for production at the time of your order. I was "disconnected" by phone 3 times. Very poor customer service. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. We purchased a Taylor couch set with love seat, chair and three person/long couch. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. 2022-2023 Slumber Search $1,000 Scholarship. Beautiful showroom but very unprofessional service. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. We bought large amounts of furniture from Arhous. From looking at other recent reviews on various forums I'm not alone. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I walked into Arhaus and really liked the design of their merchandise. The moment we walked in we knew this store fit our style. However, the actual colors you see will depend on your computer monitor. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I'm being passed from employee to employee who have no idea what's going on. They expected me to put the old cushion in the new cover. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Worked with the design team to match new items from our previous purchases with another Arhaus store. I bought $4500 worth of stuff on the website and they charged me $5500. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Can I pick up my merchandise at the distribution center? Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Please send all requests to [emailprotected]. Second, there are buttons that go into the cushion. From start of purchase to delivery, I am 100% thrilled with my purchase. I will continue to work with her on future projects. This is a high end store with dollar store customer service. Zero customer service. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The furniture itself has held up well with 5 kiddos, however the cushions have not. We work closely with Michael and he always takes the best care of us. They were both delivered a week later. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. . They have gorgeous unique quality pieces at affordable prices. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. There is no question that their furniture is beautiful and current. He made several recommendations. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I purchased a garden stool in October of 2022 that was delivered in November. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Excited for the sectional and living room pieces! Ordered an expensive coffee table after seeing in store and online. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Company doesn't provideor hidescustomer service phone number. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Do you have a program for Interior Designers? Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? I had been looking for a while and when I found this set I fell in love. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Our sales associate was Daniel and he was very good sales person at that time. doesn't. We have visited many times because we are in the market for a new couch. It has beautiful furniture. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Find out how we combat fake reviews. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. I was not told this at order time. How am I supposed to do that myself? I cannot thank Kat and Michael enough. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. The cushions didnt last 18 months. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. On Arhaus Site, table I orderd takes 9 weeks! I tried several times to order them, each time being told that I would definitely get my chairs. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Gorgeous product! Beautiful furniture at shocking prices. Key Responsibilities. He's the complete opposite. Furnished almost our entire house and the quality of the furniture is amazing. They did not question anything that we called. Arhaus is a handcrafted furniture brand that was founded in 1986. It was delayed in May, promised it would arrive in late June. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! I chose new ones. Half showed up within a week. DUTIES AND RESPONSIBILITIES You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). I do wish returns would be a little less costly. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Love everything! It is now almost September of 2022. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I love elegant and sophisticated design Arhaus offers. Tracy has been so professional through out the whole experience. Clearance Items (marked Last Chance! 2023 ForLocations.com All rights reserved. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Who is looking at this furniture before it goes out for delivery? Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Do I have to make a monthly payment on financing plans? To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Love my Pearson Gallery bedroom set. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. they should focus and lean more about the customer service. Comenity Reviews. Apply today at CareerBuilder! nancy. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I just ordered too much ;). | Consumer Comment Should you notice an inconsistency, please contact Arhaus. Thank you Tracy. Beautiful store with an impressive selection of unique but current furnishings and accessories. Awful customer service! I ordered lamps and bedding. It's simply frustrating dealing with people that work at arhaus. Resolution went from November to December to you guessed it January. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Are all of your products available online? Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Beautiful quality furniture.
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