Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. Just be sure to remember your PIN and password, but don't write them down or share them with anyone. Where can I find a guide on how to use my smartcard QR reader. That's it. If you can't see the email, don't forget to check your junk folder just in case. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. We send all activation codes by email. How do I log in to Bankline for the first time? If your activation code has expired, your Bankline administrator will need to order you a new one. * You'll need an Online Banking activation code when you register, re-register or open an account with us. What is a Customer ID? *If you're not prompted to enter your activation code here, you may have entered your Customer and User ID incorrectly, or you may not have logged in to Bankline using the link in step 1. Support. Your smartcard and card reader – due to arrive by post within five working days. The 'request an activation code' only appears on the second login screen, after you've already entered your Customer ID and User ID. What do the different user statuses mean? To use this you'll need to enter your registered Bankline email address and we'll then send you an activation code within 30 minutes. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Please make sure we have your up to date email address in Bankline. Natwest Business Banking – Find all you need to know about business and start up accounts, cards, loans and more with Natwest. Go to 'Register for Online Banking' and start by letting us know if you are a Personal, Business or Credit card customer. How do I reset my Bankline log in password? Once we've sent an activation code to a user, their user status will change to 'activation code issued'. Enjoy all the benefits of your NatWest debit card with Apple Pay on iPhone, Apple Watch, iPad, and Mac. Online Banking available to customers aged 11+ with a NatWest account. If you are an Online Banking customer (Personal, Premier or Business), and have not yet enabled your card-reader or you need to re-enable your card-reader, you can do this online in a few simple steps. (You can find support on scanning QR codes in our guide. Get the app. Once you have your activation code, follow these steps to log in: Go to the log in page and enter your Customer ID and User ID, then press 'Continue' Enter the first five digits of your activation code into the first of the two boxes and the last five digits into the second box You may be prompted to scan a QR code using your Smartcard reader. Welcome to NatWest. Activation codes expire after 21 days. We'll send you your code by text message if you have a UK mobile number, or by post. Your administrator can either order you a new activation … Once you’ve got the following things, you’ll be ready to log in: Your Customer ID and User ID – emailed separately. Visit today to see how we can serve you. If you're logging in to Bankline for the first time. Check these are entered correctly and in the right boxes. When looking for the most convenient ways to do your business banking. The password needs to be between 6 and … It's used to generate or reset your security number and password for your online access. This is the code we sent you by post or text message. Cora our digital assistant will help with your question and connect you to the right team. Enter your activation code. Did this article answer your question? If you can't see it, or it's not working as a link, you'll need to ask your Bankline administrator to reset your PIN and password for you. Enter your Customer ID and User ID and press 'Continue', You'll now be prompted to enter your 10-digit activation code. Learn how to use NatWest Online Banking, from enabling your card reader to making or managing payments. A card reader is a security device needed by all customers looking to get the most out of Online Banking. How can we help you today? If prompted to do this, follow the onscreen instructions. Bankline 2014 Screen 7 – You will be given a tracker ID. If it's expired your administrator will need to order you a new one. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. How do I use my activation code to log in? If you're trying to request an activation code and the page won't accept your email address, this is because the email address you're providing doesn't match the one we have stored in Bankline. Handy tips. Back . Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. Please make sure we have your up to date email address in Bankline. Available on selected iOS and Android devices. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. You will then be sent an activation code, PIN, Card and Smartcard reader in the post. If in doubt, call the Bankline helpdesk. We'll send your activation code by text message if you have a valid mobile number, or by post if … If your activation code isn't working or you aren't being asked for it, it may be because your Customer ID and/or User ID haven't been entered correctly. Enter your personal and account details. If you've ordered an activation code using the 'request an activation code' link it'll take up to 30 minutes to arrive. login screen? Your card information is secure because it isn’t stored on your device or shared when you pay. Activation code: XXXXX-XXXXX . Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. How do I reset my Bankline log in password? Click 'Chat now' and type 'speak to adviser'. If you don't have your debit card details, just leave this blank and tap 'Next' We’ll then show you your unique customer number.It's used for logging into Online Banking, registering for the app and for ID when you call us NatWest has you covered. Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise. When you have sent the forms off you will receive an email from Bankline once it is set-up. If the activation code was ordered more than 21 days ago it will have expired. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. * Enter the first five digits in the first box and the last five digits in the second. If your code has expired, your user status will be 'Activation code locked'. How do I review changes made by another administrator. You'll need an Online Banking activation code when you register or re-register for Online Banking. What should I do? reader. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. If we already hold your details on file, you should receive your activation code by text within 48 hours They'll be able to update your email address to match the one you provide, and you'll then be able to request an activation code. If it's not there, you'll need to speak to your Bankline administrator to request a new one. How do I change a user's address in Bankline? Activation codes expire after 21 days. If you can't see the email, don't forget to check your junk folder just in case. This code will expire after 21 days. Search area. We send all activation codes by email. Firstly, please check that you've entered your email address correctly and try again. What is a card reader? This allows you to request an activation code online to reset your Bankline PIN and password. It works with your Online Banking service to provide an extra layer of protection against online fraud. You may also be asked to scan a QR code with your Smartcard reader. ), Enter and confirm a new PIN and password, then select 'Confirm'. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. Create a 4 digit PIN, and a password. * Enter the first five digits in the first box and the last five digits in the second. Your administrator can either order you a new activation code … Your activation code. Why can't I see the 'request an activation code' link on the Bankline If you need to update your email address and you're the only administrator on your profile, you'll need to speak to our webchat team. If your code has expired, your user status will be 'Activation code locked'. What should I do? Once we've sent an activation code to a user, their user status will change to 'activation code issued'. If you can't find this in your inbox, it's worth checking your junk folder. If you can't see the email, don't forget to check your junk folder just in case. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Now that you have received all of the items on the ‘Getting Started Checklist’ you will need to activate your Bankline Smartcard. Here’s your activation code, which you’ll need to log in to Bankline for the first time. After receiving an activation code, please follow the steps below: Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. I'm being asked to scan a QR code to log in, but I don't have a QR card Skip to content. Using Apple Pay is simple, and it works with the devices you use every day. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. When you have this you'll need to enter you Customer ID and User ID and then enter your activation code. Please make sure we have your up to date email address in Bankline. Get in touch The quickest way to get in touch with us is via webchat. 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