You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 There was insufficient senior medical and specialist oversight and in reach to the department. Patient Experience Team. Staff we spoke with did not realise this. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. I could not fault staff, very professional, and polite, a credit to your hospital. Weve put some small files called cookies on your device to make our site work. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Patient Experience Team. Some people told us they would like more variety. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Care records were still not always written and managed in a way that kept patients safe. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. the service isn't performing as well as it should and we have told the service how it must improve. One person we spoke with said, 'I have no complaints about this hospital. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. 30 July 2013, We found that people received care that met their needs. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Our rating of well led was requires improvement overall. Staff were unable to describe what fit to sit meant or any criteria for this assessment. the service is performing exceptionally well. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. The trust has responded well to the Keogh review in 2013. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Thank you so much to everyone that day. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Even the food was great! Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. there are some services which we cant rate, while some might be under appeal from the provider. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. 1 April 2021. 18 April 2018. Thank you for taking the time to tell us about your experience at our hospital and rate our services There are no community services for inpatients or children and young people. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. We spoke with 22 members of staff of various roles and grades. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. All the best and take care. They didnt look to see what information had been recorded but asked what my symptoms were. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Wed also like to use analytics cookies. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Such a lovely Dr and an asset to the hospital. Cant fault the staff and the service. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. These send information about how our site is used to a service called Google Analytics. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Review titled Russells Hall Hospital Replied on 16 May 2022. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. Patient Experience Team. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. The firm said it had complied with the order and the safety of staff and patients was its top priority. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. AEC was well run and escalated patients that they couldnt manage. 2023 BBC. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Published They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. This meant that shortfalls were identified so that improvements could be made. How could this website work better for you? Care records were not always written and managed in a way that kept patients safe. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). We are thrilled to hear that staff were proffesional and efficient. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Let's make care better together. We have shared your kind comments with the team who will be pleased to learn of them. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. there are some services which we cant rate, while some might be under appeal from the provider. Patient Experience Team. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. The improvements required by the trust were within the grasp of the trust and its leaders. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. The hospital trust said concerns related to Mitie's offices. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. Click here for the news and events happening at Russell Medical. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. The emergency department (A&E) is busy and overstretched. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Suspended ratings are being reviewed by us and will be published soon. All rights reserved. By choosing well, you will help to reduce the burden on essential emergency services. One person said, "I have had good treatment, I couldn't ask for better. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. 2023 Russell Medical. ADVERTISEMENT: Services or products are not endorsed by the Trust. Outpatient services are also provided at the Corbett and Guest hospitals. Our rating of caring was good overall. The diagnostics service was not up to date with the most recent ionising radiation regulations. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The BBC is not responsible for the content of external sites. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Staff cared for patients with compassion however, patient dignity was sometimes compromised. NX West Midlands. Russells Hall Hospital 3 years ago. On the first floor is a 30-bed short stay ward. Information was available for people to read if they chose to. One staff member said, "I am proud to be working for this trust.". The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Tell us what was good and what could be improved, say thanks or call for change We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 6 September 2018. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. All the best and take care. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews The services are multidisciplinary and include nursing staff and allied health professionals. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Who has Care Opinion told about this story? Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. I would recommend you, thankyou again. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Between October and December 2010, 507 surveys had been completed. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. We were confident that these could be achieved quickly.Key findings related to the following: Published Your information helps us decide when, where and what to inspect. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Staff feel able to develop their own ideas and have confidence that the trust will support them. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. A fantastic level of care was provided for my daughter while here. We were brought in by ambulance and seen by a doctor within around 10 minutes. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. At conservative gathering, Trump is still the favourite. The service provided care and treatment based on national guidance and evidence of its effectiveness. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. All the best and take care. Rowley Regis, We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Covid-19 Release of Information Call Line: 256-215-7461 []. They tell me everything they're doing.". Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. 2654/1783). All the best and take care, She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. psychotherapist for the kindness they showed me. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. We are continuing to monitor progress against these. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Good The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Dudley 2023 Russell Medical. This is the major ED in the area and serves the population of Dudley and surrounding areas. All rights reserved. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The hospital states this is the largest donation in Russell Medicals history. During 19/20 there were three CQUINs for SDEC. aec russells hall hospital. WebMaps & Directions. I was treated with so much dignity and respect that I left feeling supported and cared for. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. About: We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Your staff could not have been more professional or efficient. Patient Experience Team. 15 March 2011, In For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Diamond also services this route every 20 minutes. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. People told us that they were given choices about meals and drinks so that they received things they liked. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. The ED sees approximately 97,000 patients per annum. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. We saw and were told that staff were responsive and provided people with appropriate support. Russells Hall Hospital / Accident and emergency We spoke with 44 people who were using the service or their relatives. They suggested I phoned 111. Mill House Coffee is []. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. the service is performing exceptionally well. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - So many thanks to All the staff on A2, best wishes take care and stay safe. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. With his familys legacy gift, this vision will become a reality, said Peace. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. Some patients with suspected sepsis were not identified or managed appropriately. Requires improvement After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. We are currently in the Yellow category for Visitor Risk Level. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. the service is performing well and meeting our expectations. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Tell us what was good and what could be improved, say thanks or call for change The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published 111 service advised me all the information I had given them about my symptoms etc. the service is performing well and meeting our expectations. The electronic tracking system did not allow for patients to be easily located within the department.
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